For Ecommerce

Someone just asked ChatGPT for the best brands in your category. Your competitors appeared. You didn't.

Purchase intent is moving to AI. When someone asks Perplexity or ChatGPT for product recommendations, the brands that appear get the sale. SeenByAI shows you where you stand and gives you a plan to fix it.

Find out why AI recommends your competitors

Three moments where AI decides who gets the sale

Discovery

"Best nail wrap brands UK", the category query. AI either mentions your brand here or it doesn't. This is top-of-funnel purchase intent, and most merchants have no idea how they score.

Comparison

"Mylee vs Hello Nails", the head-to-head. AI compares you to a competitor and picks a side. Do you win, draw, or lose? And do you even know it's happening?

Validation

"Are Hello Nails any good?", the trust check. Before buying, shoppers ask AI about your reputation. What it says back either closes the sale or kills it.

What your report tells you, in ecommerce terms

Discover score, how often AI mentions your brand when shoppers ask category questions about your product type.

Consider score, how often AI recommends you over a named competitor when asked to compare.

Trust score, what AI says about your brand when a shopper asks directly about your reputation.

The Playbook, specific actions ranked by effort and how quickly you'll see results. AI Search fixes (content, citations) in days or weeks. AI Knowledge fixes (brand authority, reviews coverage) in months.

Stu Miller

Founder, SeenByAI · CEO & Co-founder, Smart Insights

Co-founder of Smart Insights, but also an ecommerce operator. Hello Nails is a $500k/year brand, growing 50% year on year, run part-time alongside a day job. That's operator experience. That's why the Playbook recommendations understand the constraints of running a product business, not just the theory.

FAQ

Ecommerce questions

Yes. SeenByAI works with any ecommerce platform: Shopify, WooCommerce, BigCommerce, or custom-built. A native Shopify app is in development (currently in review with the Shopify App Store) so you'll soon be able to manage everything from your Shopify admin if you prefer.

AI Knowledge models like ChatGPT don't use Google's search index. They draw on training data, editorial coverage, reviews, forums. You can rank #1 on Google for your category and still be invisible when someone asks ChatGPT for product recommendations.

Category queries ("best nail wrap brands"), comparison queries ("Brand A vs Brand B"), and reputation queries ("is Brand X any good?"). These are sent to all five AI systems to give you a complete picture.

AI Search improvements (content, page structure, citations) can show results in days to weeks. AI Knowledge improvements (brand authority, review coverage across authoritative sites) take 6–12 months. The Playbook is honest about both timelines.

Yes. Free tier tracks up to 3 competitors. Paid plans track more. SeenByAI also auto-discovers brands mentioned in AI responses that you may not have been tracking.